To help you get started, here's everything you need to know about accessing your membership, exploring our facilities and making the most of your benefits.
1. Get Set Up
Access your online account
Your online account is where you can manage your membership, update your personal details and view payment information.
Logging in for the first time? Simply select 'Forgotten Password' on the login page to set up your password.
If you have linked accounts, such as children's memberships, make sure you keep a note of each Member ID. If you're using the same email address for multiple accounts, each account will need its own password.
Get your membership card
Download your Digital Membership Pass to your mobile phone, making it quick and easy to access your membership whenever you visit.
Download your Digital Membership Pass
You can also pick up a physical membership card from reception on your first visit if required. Alternatively, you can link your National Entitlement Card or purchase an RFID wristband, keyfob or sticker to access our facilities.
Visit the Member Hub
This is where you can access everything you need to manage your membership in one handy location, including forms, T&Cs and useful links.
2. Discover everything included in your membership
There's so much to enjoy with Active Dundee! From gyms and swimming to fitness classes, sports and kids activities, make sure you explore which facilities, activities and benefits are included in your membership.
Find something to do
Browse everything on offer for adults, children and families.
Exclusive Member Perks
Being an Active Dundee member comes with more than just baccess to our gyms, pools and activities. You'll also enjoy a range of exclusive perks and savings to help you get even more from your membership.
Here's just some of the extra benefits you can enjoy:
- LACD Discounts: Save on entry to selected attractions and activities, including Dundee Ice Arena, Camperdown Wildlife Centre and Ancrum Outdoor Centre.
- Priority Booking: Get ahead of the crowd with priority booking for fitness classes and activities. Members can book up to 8 days in advance.
- Refer a Friend: Share the Active Dundee experience! Invite a friend to try a free 3-day Unlimited pass and, if they join, you'll receive a free month of membership.
- Free Membership Freezes: Unlimited members receive two free membership freezes during their membership, giving you extra flexibility when you need it.
- Extra Savings for Younger Members: Enjoy 25% off holiday camps and party bookings for Junior & Teen Unlimited members and 10% off for all other membership types.
Discover All Your Member Benefits
3. Get the support you need
Whether you're new to exercise or working towards a specific goal, our team is here to help you get started.
Make the most of the support available to you, including:
- Free gym programme: Get a programme tailored to your goals and experience.
- Fitness assessment: Find out where you're starting from and help plan your next steps.
- Personalised support: Book a 1:2:1 session with a member of our fitness team for extra guidance.
Request a Gym Programme Book a Member Session
New to EGYM at Olympia?
Discover your BioAge, get started on our brand new Smart Strength equipment and get a tailored training plan based on your goals by booking your EGYM onboarding session through the Active Dundee app. Our team will help you get set up and show you how to get the best from your personalised workouts.
4. Download the Active Dundee app
Keep everything you need at your fingertips with the Active Dundee app.
Use the app to:
- Book and manage fitness classes and activities.
- View facility and activity timetables.
- Keep up to date with the latest news and notifications.
Download the Active Dundee App
5. A few important things to remember
There are a few additional things to be aware of depending on your membership or age:
- Corporate, concession and student memberships: You must provide evidence of your eligibility within one month of joining. Email us: memberships@activedundee.co.uk, show proof at reception or visit the Member Hub to send it digitally.
- Young members aged 12–15: If you're planning to use the gym, you'll need an indiuction. Please visit our Teen Fitness page first to find out about the requirements and guidance.
- Active Tots: If you're accessing our Active Tots programme, email earlyyears@activedundee.co.uk to request your member discount code.
- Membership payments: You can view your membership details and Direct Debit instruction through the My Account section of your online account.
Please take a moment to familiarise yourself with our membership terms and conditions so you understand the details of your membership.
Read our Membership Terms & Conditions
6. Need a helping hand?
We're here to make getting started as easy as possible. If you have any questions about your membership, accessing your account or finding the right activities, speak to a member of our team at reception or get in touch with us.
As a charity, every penny we make is reinvested back into our services, helping us continue to provide vital opportunities and activities for our local community.
Thank you for choosing Active Dundee. We hope you enjoy exploring everything your membership has to offer.
Your place to move starts here. Enjoy your first visit!