Your Digital Membership Pass makes it quicker and easier to check in when you visit, while helping us reduce our use of plastic membership cards.
How to get your Digital Membership Pass
Getting your pass is quick and easy. You just need to log in to your Active Dundee online account using your mobile device.
1. Log in to your online account on your mobile device HERE
2. Go to My Account and scroll down the page until you reach the Membership Card section.
3. Select Add to Digital Wallet and follow the instructions on your device.
Your Digital Membership Pass will then be available in your Apple Wallet or Google Wallet, ready to use when you visit.
Important: Digital Membership Passes can only be downloaded on a mobile device, and each pass can only be downloaded once.
Keep your membership profile up to date
As part of the launch of Digital Membership Passes, we're also asking all members to make sure they have a current profile photo on their account. Your photo helps us keep memberships secure and helps prevent misuse of memberships.
You can now upload or update your photo directly from the My Account area, so there's no need to visit reception to have your photo taken - although you're still welcome to do so if you prefer.
How to upload a profile photo
- Once logged into your account (as above) tap the plus (+) at the bottom of the icon next to your name
- Choose a photo from your camera roll, checking that it fits the requirements below
- Tap ‘Upload’
All uploaded account photos are automatically checked to make sure they meet our requirements.
Your photo must:
- Show only one person.
- Be a genuine photo of the account holder with no filters or AI
Once approved, your photo is saved to your profile. To help prevent account sharing and misuse of memberships, your profile photo can only be changed periodically.
Important info & troubleshooting
Digital Membership Passes can only be downloaded using a mobile device.
Once you've downloaded your Digital Membership Pass, it cannot be downloaded again through your account.
If you change your phone or accidentally delete your Digital Membership Pass, don't worry. Get in touch with us and we'll help reset your pass so you can download it again.
Families can store multiple Digital Membership Passes on one mobile device. To do this, log in to each family member's Active Dundee account individually and download their pass to the same device.
- Pop-up blocker may be stopping the download, please disable or click the prompt to allow pop-ups
- Digital wallet must be intsalled, updated and region set to UK.
- You may be accessing your account via the Active Dundee app rather than a standalone browser i.e Chome or Safari
Contact us so we can remove any failed card download details from your record and try again. We advise changing browsers, trying a different Wi-Fi or mobile network and checking your security settings.
- Open your pass in your device’s wallet
- Present your pass at the reader on reception desk or entry gate. Make sure your screen brightness is high enough and that you are using the live pass, not a screenshot
- Tap against the reader